Reference

How We Handle Your Account Data

Your account information stays between you and us. When you deposit via bKash, Nagad or Rocket, we collect what we need to process the transaction and verify your wallet, nothing more.

Transaction privacyWallet verification onlyNo third-party sharingAccount security standard
bdt 65 How We Handle Your Account Data
PRIVACY CONTACT

Questions About Your Data

If you want to know what account data we hold, request a correction, or ask us to delete information after account closure, reach us through the channels below. We respond to data requests within a few business days.

Live chat Open the chat widget from any lobby page and ask about your account data, what we store, or how to request deletion after closure. Support walks you through the verification step before sharing details.
Email inquiry Send your data question or deletion request to the support address listed in your account dashboard. Include your registered mobile number so we can confirm identity before releasing account information or making changes.
Account dashboard Log in and navigate to account settings to see what registration details, wallet information and session history we currently hold. You can update your mobile number or email directly from that panel.
DATA HANDLING

How We Protect Privacy

We use standard encryption for login sessions and payment data, restrict internal access to account information, and comply with data protection principles for eligible regions. Your wallet details stay secured during bKash, Nagad and Rocket transactions.

Encrypted sessions

Login and payment pages run over SSL so your credentials and wallet information travel encrypted. We do not store your bKash, Nagad or Rocket PIN; those stay on your device and with the payment provider.

Limited retention

We keep account registration data and transaction logs for the minimum period required by payment processors and financial auditing standards, then archive or delete personal identifiers. Session logs expire after a set period unless needed for dispute resolution.

Cookie use

We set session cookies to keep you logged in and fraud-detection cookies to flag suspicious login patterns. We do not use third-party advertising trackers or share your browsing behaviour with external networks.

Access rights

You can request a copy of the personal data we hold, ask us to correct outdated information, or request deletion after account closure. Contact support with your registered mobile number to verify identity before we process the request.

Common Privacy Questions

We collect your mobile number, email, date of birth for age verification, and the wallet name you use for bKash, Nagad or Rocket deposits. This lets us process transactions and prevent duplicate accounts.

We share transaction details with bKash, Nagad and Rocket only to process deposits and withdrawals. We do not sell your information to advertisers or data brokers. Payment processors may retain records under their own policies.

We retain deposit and withdrawal records for the period required by payment processors and financial auditing standards, typically a few years. After that, we archive or delete personal identifiers while keeping anonymised transaction summaries for compliance.

Yes. After you close your account, contact support to request deletion of personal identifiers. We will delete registration details and contact information but retain transaction logs as required by payment processor agreements and applicable regulations.

We use session cookies to keep you logged in and fraud-detection cookies to flag suspicious login attempts. We do not use third-party advertising trackers or share your session data with external networks.

Log into your account dashboard and navigate to account settings. You can edit your mobile number and email there. If you need to change the wallet name linked to bKash, Nagad or Rocket deposits, contact support for verification.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.